SHIPPING

Australian orders

For all Australian orders over A$240, we provided FREE Express Post shipping (delivery approx 1-2 business days after dispatch) via Australia Post. 

For all Australian orders under A$240, shipping will be calculated at checkout. You can choose between the following Australia Post services:

  • Parcel Post (delivery approx 5 business days after dispatch), or
  • Express Post (delivery approx 1-2 business days after dispatch).

International orders

For all New Zealand orders, shipping will be calculated at checkout. You can choose between the following Australia Post services: 

  • Australia Post Standard International (delivery approx 5-7 business days after dispatch), or
  • Australia Post Express International (delivery approx 3-4 business days after dispatch).

Please check with the NZ Customs authority on any customs duties or taxes that are payable by you – note that regulations and guidelines differ by country.
Customs duties or taxes are not payable by Matteau.

General shipping overview

All successful orders placed will be processed within 2 business days of receiving your order. You will receive your tracking number via email once your order is dispatched.

The delivery timeframes indicated above depend on whether you are located in a metro, regional or country area.

Please consider the shipping address you provide – you should provide an address that will be attended during normal business hours as a signature and proof of identity are required on delivery of all orders. If you are not at the delivery address to accept the goods yourself, any person who accepts the goods on your behalf constitutes evidence of successful delivery. 

In the instance that you have given incorrect delivery details please ensure you email us immediately upon successful placement of your order. Once your order has been dispatched Matteau cannot be held responsible if any information you provided was incorrect. 

If you require more information on shipping, please email us at info@matteau-swim.com.