How we handle customer information
Matteau collects personal information in two ways - when you place an order or register for Matteau’s email subscription. This information is used to assist in keeping you informed with relevant consumer notifications about products, stockists, offers, promotions, sales, and any other activities that may interest you. We also use your details to ensure a high level of customer service is maintained in processing orders and ensuring a timely delivery.
When you submit feedback or questions via email, or contact us for information about our website, we will request your name and email address. We use this information solely to respond to your enquiries, and for future information about Matteau’s products.
You can unsubscribe from our mailing list at anytime that you request.
You will not be contacted via telephone for any reason other than your order status or clarification on an order, or unless you have otherwise specifically requested.
When you place an order you will be asked for personal information so that we can process and fulfill your order. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, merchant payment gateways for debit/credit card or PayPal payments or our distribution centre. Details of your address and telephone number will be shared with our postal or courier partners solely to fulfil delivery of your order.
We do not collect personal information when you visit our site unless you log on, place an order or register with us.
Matteau ensures that information you share with us is managed in accordance with relevant Australian Privacy Law. As the Australian Federal Government introduces new privacy legislation, Matteau's privacy policies will be reviewed and updated as appropriate.
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.
Who we share your information with
Matteau does not intend selling your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes delivery companies and third party fulfilment contractors. In these circumstances, Matteau will ensure that these third parties undertake to protect your privacy.
We reserve the right to make changes at any time to our policies and/or alter the look and functionality of our web site. However, if we change how we use your Personal Information, we will update this statement on our website accordingly. We encourage you to periodically review this Statement for the latest information on our privacy and security policies.
If you have any questions about this Statement or the practices of Matteau with respect to personal information or your dealings with this website, you can contact us at firstname.lastname@example.org or phone us on +61 7 5474 4594. Alternatively, mail can be directed to Unit 1A, 95 Eumundi Noosa Road, Noosaville QLD 4566.