FAQ

WHERE CAN I FIND INFORMATION ON SIZING?

We have included sizing charts that will assist you in determining your correct size. You can find our sizing charts here.

 

DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide. If you are unsure if we ship to your country, please email us at info@matteau-swim.com and we will provide further information or a shipping estimate. For full details on our shipping policy, please click here.

 

DO I NEED TO SIGN FOR MY ORDER WHEN IT ARRIVES?

DEPENDING ON SHIPPING METHOD SELECTED, BOTH AUSTRALIAN AND INTERNATIONAL ORDERS MAY REQUIRE YOU TO SIGN FOR YOUR DELIVERY. PLEASE ENSURE YOU PROVIDE A DELIVERY ADDRESS THAT IS ATTENDED DURING BUSINESS HOURS.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Visa and MasterCard credit and debit cards.

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

All successful orders placed will be processed within 2 business days of receiPT. YOU WILL RECEIVE AN EMAIL TO CONFIRM DISPATCH.
DELIVERY TIMEFRAME DEPENDS ON THE SHIPPING METHOD SELECTED AT CHECKOUT. For full details on our shipping policy, please click here.

 

HOW DO I TRACK MY ORDER?

Once your order is dispatched, we will issue you with a tracking number via email (FOR THOSE DESTINATIONS WHERE TRACKING IS AVAILABLE). This will allow you to track your order via the Australia Post website.

If you REQUIRE FURTHER INFORMATION ON YOUR DELIVERY, please email us at info@matteau-swim.com and we will assist you further.

 

AM I LIABLE FOR DUTIES OR TAXES ON MY ORDER?

Yes, you are liable for any customs duties or taxes that are applicable to your order, determined by your local Customs Authority. Please check with your local Customs Authority on any customs duties or taxes that are payable by you – regulations and guidelines differ by country.

Customs duties or taxes are not payable by Matteau.

 

CAN I RETURN MY ORDER?

YES, YOU CAN RETURN YOUR ORDER FOR A FULL REFUND (EXCLUDING SHIPPING CHARGES PAID). HOWEVER, ALL RETURNS ARE BOUND BY OUR RETURNS POLICY.

TO MAKE A RETURN, YOU SHOULD FOLLOW OUR Returns Process.

 

HOW DO I CARE FOR MY SWIMWEAR?

Cold hand wash in mild soap to remove chlorine or salt from garment.  Do not wring, soak or bleach.  Do not tumble dry.  Drip dry in shade.  

Do not leave rolled up wet.  Do not iron.  Do not dry clean.  Chlorine, spa baths, tanning products, sunscreen and oils can cause damage or marks to garments – avoid contact and rinse immediately.  Avoid contact with rough surfaces to minimise pulls in fabric.

 

HOW CAN I CONTACT YOU?

You can email us at info@matteau-swim.com and we will respond to your enquiry as soon as possible.